On average, it takes about 2 weeks for Aptly to form an AI "habit". Teach Aptly what good habits are as well as show it where it went wrong so it doesn't form any bad habits.
In this article you'll learn:
- Why Topics are important
- How to correct a mis-categorized Topic
- How to configure Keywords
Why Topics are Important
Topics are the catalyst for suggested Communication Template responses. If the Topic is mis-categorized, Aptly provides inappropriate response suggestions. A resident report of a bug infestation should not be met with a notice to vacate form -- they just might take you up on it!
Topics play a heavy role with Insights. Aptly's data aggregation capabilities have the power to help you mitigate risk by spotting trends allowing you to be proactive.
But data is only as good as the accuracy of the information you obtain.
Correct a Mis-categorized Topic
If Aptly assigns the wrong Topic to a conversation, it's important to remove and correct it. Otherwise, Aptly will suggest inappropriate communication template responses and show inaccurate conversation data.
- Select a conversation from your inbox.
- Under Topics, in the right column, click X to delete the incorrect Topic.
- You can switch between Private and Public Topics and search by text.
- Select the correct Topic.
If Aptly is consistently missing the mark on Topic assignments, make sure the correct Keywords are assigned to the Topic. Aptly will assign Topics to conversations based on keywords in the message.
- Click the Settings icon on the bottom left.
- Under Company Settings, click Shared Topics.
- Click the pencil icon to edit the Shared Topic.
- Under Keywords, click X to delete inaccurate keywords.
- Add new, accurate keywords separated by commas to expand your database and enhance Aptly's AI.
- Click Update.
In the clip below, you can see I'm adding a Keyword to a Topic to help Aptly classify emails containing the Keyword "owe" to be classified under the "Accounting" Topic: