This newsletter is brought to you after a holiday weekend delay. It's also brought to you after a "I accidentally unplugged my computer and lost the newsletter and had to re-write the whole thing" delay. 

Team Aptly made some big changes over the long weekend. Read on to learn more about new feature releases related to service level agreements and SMS capabilities.

Admin Updates

Response Times

You'll notice a new line-item under the Company Settings:

Response Time groups Topics by common Service Level Agreement (SLA) times.

In the example below, you'll notice Response Time 1 has a first response time of 4 hours and contains 2 Topics. Response Time 2 has a first response time of 8 hours and contains 10 Topics, etc:

Upon edit, you can --

• Add or delete Topics and/or change Contact types and Inboxes used in the Response Time rules:

  • Edit the first and ongoing Response Time expectations:

• Add an email address or email addresses to be explicitly notified of breeches to any Response Time category:

Holiday Recognition

Holiday dates are not included in SLA's/Response Times. Set holiday dates in the Company Settings under the Edit Info button by your organization info:

We've loaded the standard US holidays for you:

Monday, May 27 - Memorial Day
Thursday, July 4 - Independence Day
Monday, September 2 - Labor Day
Monday, October 14 - Columbus Day
Monday, November 11 - Veterans Day
Thursday, November 28 - Thanksgiving Day
Wednesday, December 25 - Christmas Day

User Updates

Attach Files in SMS Text Messages

Send and receive pictures or files via Aptly SMS. Super handy if you:

• Require photo ID before confirming a tour
• Need an easy way for residents to send pictures for a work order
• Want to send a PDF file of a lease or other documentation via text

Here's what receiving pictures via text looks like in the Aptly desktop:

In the Spotlight

Shared Inboxes

Shared inboxes centralize communication and allow multiple people to send and receive email from the same email address. 

If you're working in a traditional email environment (ie not Aptly) there are some drawbacks to shared inboxes like diffusion of responsibility, no clear ownership over conversations, and misdirected communication. 

Aptly provides a solution to solve these common issues in the form of explicit conversation assignment. In the example below, Christina assigned this pest control email to herself when working out of the shared Resident Relations inbox:

Conversations coming into a shared inbox in Aptly will come in unassigned until a designated person assigns them out. Alternatively, a team members can self-assign a conversation:

Create a shared email address with your back-end email provider and add the Shared Inbox in Aptly to start efficiently consolidating communication without sacrificing ownership of a conversation. 

Learn more about Shared Inboxes.

Upcoming Releases

Bulk Text Messaging

We're gearing up to release bulk texting capabilities within a week!

• Mass text residents about an upcoming community event
• Mass text prospects about a new rental listing that just hit the market
• Mass text internally to alert team members about mission-critical organization updates

Here's a sneak peak of bulk SMS'ing straight from the developer creating this feature:

Recipients are located in the Contacts page via segmenting:

You can insert a Communication Template complete with merge fields. Notice the Message Preview window will highlight missing information that needs manual input:

Here's a Message Preview window that has the complete information pulling from your property management software:

This is only the beginning of mass-communication. Stay tuned! 

Looking for Something:

Aptly welcomes feature requests from our users providing a community-based approach where users can add requests and vote/comment on requests from other users:

Like that idea? Go to to Aptly Ideas page to vote on it or add your own!

Further, if you have a neat training resource idea -- or if you're in general need of guidance with Aptly -- contact me directly at [email protected] 

Aptly's Weekly Punchlists are archived in the Help Center

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