Gearin' up for our appearance at NAA!  The entire Aptly team will be in Denver late June for the conference and a highly anticipated Iron Chef cook-off between team members.  

Here's the deal. I'm a professional Chopped viewer/student. Won't catch me throwing truffle oil on anything last minute or making french toast in the final round and calling it dessert. I got this. 


Admin Updates

Response Time Best Practices

If you missed the last newsletter or the Robot-Clare (beep bop boop) pop-ups/virtual tour, then listen up! We released Response Times last week and transformed your service level agreement (SLA) configurations to be a bit easier to manage.

Learn more about Response Times basics.

Looking for best-practice suggestions? Check out the Response Time best practices article to explore common Response Time setups and what to do with Response Time metrics. 

User Updates

Email Reminders

Need to remember a follow up for a resident complaint? Perhaps you sent a lease renewal out and need to remind yourself to check for signing. Use our new Email Reminder feature!

From the conversation of choice, select the overflow icon>>set reminder conditions>>choose an alert time an input an optional reminder message:

A reminder banner will appear at the top of the conversation. 

Don't forget to set you notification settings so you can receive reminder alert notifications:

Location Segmenting

We've added the ability to segment on the location page:

Create segments to identify and save selections from your portfolio.

Psst: Did you know you can easily view all your residents in a community by clicking on the Location Name? The residents are linked to their contact card, too. This is an easy way to edit Contacts and add Contact Alerts by community:

Upcoming Releases


Tickets are Aptlet extensions. You might have noticed, we already re-branded the feature:

Tickets will be attached to the Contact card. Each ticket category has the option for tracking progress either via traditional table or on a Kanban board.

Check out the Notice to Vacate Ticket page and stage-based tracking via the Kanban
view toggled to the traditional Table view: 

In the Spotlight

The Calendar underwent a few subtle changes in the past few weeks. You might have noticed you now can respond to event invite emails:

And tentative events now display a bit differently:

Learn how to manage calendar invites in Aptly.

Looking for Something?

Aptly welcomes feature requests from our users providing a community-based approach where users can add requests and vote/comment on requests from other users:

Like that idea? Go to to Aptly Ideas page to vote on it or add your own!

Further, if you have a neat training resource idea -- or if you're in general need of guidance with Aptly -- contact me directly at [email protected] 

Aptly's Weekly Punchlists are archived in the Help Center

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