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CSAT Surveys and Happiness Dashboard
CSAT Surveys and Happiness Dashboard
Using Archive, Customer Satisfaction Surveys and the Happiness Dashboard
6 articles in this collection
Written by
Sina Shekou
Enable Customer Satisfaction Surveys (CSATs)
Keep a pulse on resident and/or owner sentiment and identify customer service training opportunities with your staff
Written by
Sina Shekou
Updated over a week ago
What is CSAT?
The customer satisfaction score that is a happy resident KPI
Written by
Sina Shekou
Updated over a week ago
Happiness Dashboard
Happiness simplified; a highly visible way to see overall real-time sentiment and sentiment trends.
Written by
Sina Shekou
Updated over a week ago
Using Customer Satisfaction Surveys (CSAT) for Resident Feedback
How CSAT surveys are collected and where to view and analyze results
Written by
Sina Shekou
Updated over a week ago
Collect More Feedback with Ad Hoc CSAT Surveys
Use Aptlets to send Customer Satisfaction (CSAT) Surveys as needed and unrelated to an email conversation.
Written by
Sina Shekou
Updated over a week ago
Why does the Happiness Score Matter?
Boost resident relationships, increase renewal rates, improve online reputation and identify areas of improvement with the Happiness Score
Written by
Sina Shekou
Updated over a week ago