CSAT Surveys and Happiness Dashboard

Using Archive, Customer Satisfaction Surveys and the Happiness Dashboard

7 articles in this collection
Written by Sina Shekou, Clare, and Stacey Ripp

What is CSAT?

The customer satisfaction score that is a happy resident KPI

Written by Sina Shekou
Updated over a week ago

Enable Customer Satisfaction Surveys (CSATs)

Keep a pulse on resident and/or owner sentiment and identify customer service training opportunities with your staff

Written by Clare
Updated over a week ago

Happiness Dashboard

Happiness simplified; a highly visible way to see overall real-time sentiment and sentiment trends.

Written by Clare
Updated over a week ago

Using Customer Satisfaction Surveys (CSAT) for Resident Feedback

How to send CSAT surveys and where to view and analyze results

Written by Sina Shekou
Updated over a week ago

Collect More Feedback with Ad Hoc CSAT Surveys

Use Aptlets to send Customer Satisfaction (CSAT) Surveys as needed and unrelated to an email conversation.

Written by Clare
Updated over a week ago

Why does the Happiness Score Matter?

Boost resident relationships, increase renewal rates, improve online reputation and identify areas of improvement with the Happiness Score

Written by Stacey Ripp
Updated over a week ago

Archive conversations

Understanding Archived Conversations

Written by Stacey Ripp
Updated over a week ago