Aptly Inbox and Calendar

All about the Inbox and Calendar capabilities

32 articles in this collection
Written by Sina Shekou, Clare, and Dennis Wong

Sending Messages

Composing a New Message

Learn how to create a new conversation from your inbox and understand icons in the composer window

Written by Clare
Updated over a week ago

Reply To or Forward an Email Message

Steps to reply or forward an email

Written by Clare
Updated over a week ago

Attaching Files to Outbound Messages

Use the attach icon in the Compose box when sending files on outbound messages

Written by Sina Shekou
Updated over a week ago

Print a Single Message or Entire Conversation

Learn how to print a single message or an entire conversation

Written by Clare
Updated over a week ago

Change the From Address on Outbound Messages

Learn how to change the email address on outbound messages and set a default address

Written by Clare
Updated over a week ago

Read Receipt Tracking

How to know when a recipient opens your message

Written by Sina Shekou
Updated over a week ago

Inbox Keyboard Shortcuts

Save time and work faster with keyboard shortcuts for the Aptly inbox

Written by Sina Shekou
Updated over a week ago

How to Send Bulk Emails

Aptly’s Bulk Email feature allows you to send mass emails to any group of your contacts.

Written by Clare
Updated over a week ago

Inbox Organization

Emails that work with Inbox Workflows

Aptly's current Inbox Workflows

Written by Dennis Wong
Updated over a week ago

Inbox Views Breakdown

Detailing the different views in your Inbox

Written by Clare
Updated over a week ago

What is the Mine View

Your Personal Inbox + Assigned Conversations = Mine

Written by Clare
Updated over a week ago

Customizing Your Inbox Views

Power up your inbox with customizable views of your conversations.

Written by Sina Shekou
Updated over a week ago

Move Emails to Imported Folders

Aptly imports Folders from your back-end email provider. Move emails into a preexisting folder in Aptly.

Written by Clare
Updated over a week ago

Bulk Action Options in the Inbox

Learn how to apply an action to multiple messages at once

Written by Sina Shekou
Updated over a week ago

Mark a Conversation Unread

Instructions to mark a conversation unread after its been viewed

Written by Clare
Updated over a week ago

Archive conversations

Understanding Archived Conversations

Written by Clare
Updated over a week ago

Conversation Reminders

Add reminders to email and SMS conversations to get a notification for follow up

Written by Clare
Updated over a week ago

Keep your Inbox Tidy with Snooze

Quiet a conversation and designate a time for it to come back on your radar.

Written by Sina Shekou
Updated over a week ago

Analyze Emails with Inbox Workflows

Turn emails into action and don't let messages sit in the inbox

Written by Dennis Wong
Updated over a week ago

Working Together

How to Assign a Conversation

Assign conversations to the right teammate and know exactly who’s following up

Written by Clare
Updated over a week ago

How to Share a Conversation

Eliminate inbox clutter with the Share feature in Aptly.

Written by Clare
Updated over a week ago

Using Comments

Instead of creating new threads with forwards or CC's, use Comments to collaborate and chat with your team

Written by Clare
Updated over a week ago

Relating a Conversation

Add a conversation to an Aptlet making the conversation public to your team

Written by Clare
Updated over a week ago

Unfollow a Conversation

How to close or remove a Mention from your view.

Written by Sina Shekou
Updated over a week ago

Communication Templates

Add, Edit and Delete Global Communication Templates

Add, edit and delete email and SMS templates available to your entire team

Written by Clare
Updated over a week ago

Responding with Communication Templates

Save time, maintain a brand, and communicate with contacts in one professional voice.

Written by Sina Shekou
Updated over a week ago

Calendar

Managing Calendar Event Invites

Setup your account to accept and manage event invites on your calendar

Written by Clare
Updated over a week ago

Topics

Understanding Topics

Learn about Topics and how to add, create and delete them from conversations

Written by Sina Shekou
Updated over a week ago

Configure Topics and Keywords

Train Aptly to be more efficient by fine-tuning Topics and Keywords

Written by Clare
Updated over a week ago

Organize Emails with Topics

Topics allow you to label and group similar conversations for easy viewing.

Written by Clare
Updated over a week ago

Response Times

Understanding and Setting Response Time Expectations

How to create and monitor response time goals

Written by Clare
Updated over a week ago

Response Time Metrics

Learn how to analyze and use response time metrics to hold the team accountable

Written by Clare
Updated over a week ago